BuySeasons, the leading internet retailer of costumes and party supplies, is looking to hire qualified customer service representatives to work seasonally during the first half of February. We want your help to provide a world class experience while selling flowers and gift items during the Valentine's season to the customers of ProFlowers.
The Customer Service Representative is primarily responsible for delivery and execution of exemplary customer service to ProFlowers customers. This is a great opportunity to join a dynamic, fast paced company with opportunity for additional employment throughout the year during Mother's Day, Halloween and Christmas.
ProFlowers and Buyseasons are part of the Liberty Media Family.
Our Customer Service Representatives are responsible for
- Providing a positive and proactive customer service experience
- Receiving and initiating telephone calls regarding sales of goods, customer service and product inquiries
- Reviewing, analyzing and processing orders, returns and credits
- Preparing and responding to correspondence in a timely and professional manner
- acting as a liaison between customer and all internal departments
Our candidates need to have
- Strong written and verbal communication skills
- Excellent problem solving skills; must be able to identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; uses reason when dealing with emotional situations
- Strong PC experience
- Accurate, reliable and cooperative behaviors
- Customer service or sales experience preferred
- A high school diploma or equivalent
- Professional and efficient skills on telephone and in all interactions
- Sucessfully completed our on-line assessment.