Frequently Asked Questions

Q: We don't yet have an online store. Can you help us?

A: We do not have a solution to help retailers that are not yet selling online.

Q: Who owns the customer?

A: Customer will always be owned by the merchant. They will not know that BuySeasons exists since all customer service will be handled by the merchant.

Q: What happens if a customer wants to return an item?

A: The merchant owns all of the return processing. Merchant can establish whatever returns policies they are comfortable with.

Q: What does the package the customer sees look like?

A: All orders will be shipped in a high-quality craft corrugate box with a branded packing slip and label with the merchant's name, address, and contact information.

Q: What if a customer receives an incorrect shipment?

A: The customer will contact the merchant and then merchant's customer service will place a replacement order for their customer.

Q: How much do I need to buy? Do you have minimum order amounts?

A: Our program does not have any minimum order amounts or commitment levels however we do analyze each potential merchant partner to determine if sales volumes will be large enough to warrant adding the merchant to our program. Because all of our money is made by actually selling product, some small retailers may not qualify.

Q: What are your set-up or maintenance fees?

A: We currently do not have any set-up, monthly, quarterly or yearly fees. There are no non-transactional fees.

Q: How much does it cost to integrate our system to BuySeasons's system?

A: There are no hard costs to integrate with us. There will most likely be costs on the merchants side to pay for software development to create the necessary XML messages and communication links to process inventory and orders. Because the time and cost varies depending on your base ecommerce shopping cart, in-house vs. outside developers, etc we cannot provide a good estimate on this.

If you are interested in learning more about BuySeasons Direct drop-ship program please contact our Business Development Department: